Support

We're here to help with bookings, drivers, payments and accounts.

Contact us

Email: support@rideback.com.au
Website: rideback.com.au

We reply to all enquiries within 24 hours, 7 days a week.

What is RideBack?

RideBack is an Australian personal-driver service. A professional, fully checked driver comes to you and drives you home in your own car — so your car is never left behind. We operate across the Gold Coast, Brisbane, Sydney, Melbourne, Perth, Adelaide, Hobart and Byron Bay.

Booking a ride

Open the RideBack app or visit rideback.com.au.
Choose your Service Type and Trip Type (One Way, Round Trip, Hourly or Team).
Enter your pickup and drop-off address. You can add up to 5 extra stops with the + Add stop button.
Pick your date and time — or tap TODAY / NOW for an immediate booking.
Add your name, mobile and email, then tap Confirm Booking.

Your booking goes straight to our dispatch team, who assign a driver. You'll get a notification the moment your driver is confirmed, when they're on the way, and when your trip is complete.

Tracking your trip

Open the Trips tab to see your bookings grouped into Booked, Ongoing and Complete. The map shows your pickup, any stops, your destination and the driving route.

Pricing

Fixed prices — no surge pricing, ever.
Your fare is confirmed before the trip begins.
Payment is taken securely by card at confirmation. We never store your full card details.

Cancelling or changing a booking

To change or cancel a booking, contact us at support@rideback.com.au with your booking reference (shown as BN: on your trip, e.g. DMB-970802). Cancellations made well before the pickup time are not charged.

Location permission

RideBack asks for location access so we can set your pickup point automatically and show you on the map. You can decline and still book by typing your address manually. To change the setting later: iOS Settings → RideBack → Location.

For drivers

The RideBack Driver app is for RideBack's own drivers. Accounts are created by RideBack dispatch. If you drive for us and need a login or a password reset, email support@rideback.com.au.

If you would like to join the RideBack driver team, use the Join as a driver form on rideback.com.au. Once approved, we will send your username (email) and password.

Account & data

To request a copy of your data or delete your account, email support@rideback.com.au. See our Privacy Policy for full details.