The person we hand your keys to

Most driver services screen for whether someone can drive. We screen for that, and then for whether we would hand them our own car keys.

Every applicant goes through this

1. Identity and right to workWe confirm who they are and that they are permitted to work in Australia. No document, no application.
2. Licence and driving historyA current, unrestricted Australian licence, and a driving record we are willing to stand behind. Recent serious offences end the application.
3. National police checkA criminal-history check through the accredited process. Certain results are an automatic no, with no discretion applied.
4. Interview, in personA conversation with a member of our team. Plenty of people pass every check on paper and are still not right to put in a customer’s car at midnight.
5. Practical driveThey drive, we assess. Smoothness, judgement, hazard awareness, and how they treat a vehicle that is not theirs.
6. Rated after every single tripCustomers rate their driver out of five and can leave written feedback. We read all of it.
7. Held to it, continuouslyRatings and feedback are reviewed. A driver whose standard slips is retrained or removed. Screening is re-run as required.

What we expect on the night

• Completely sober. A zero-alcohol, zero-drug rule applies for the whole of a shift. There is no version of this job where that is negotiable.
• Presentable and courteous. Neat, on time, and not making conversation you did not ask for.
• Discreet. What a driver sees and hears in your car stays there, unless safety or the law requires otherwise.
• Lawful. Within the speed limit, in your car, on your insurance. A driver may refuse anything unsafe or unlawful, and we back them when they do.
• Careful with your vehicle. It is usually the second most valuable thing a customer owns.

If something goes wrong

Tell us. Every trip is rated, every message is on the record, and every incident is investigated. If a driver makes you feel unsafe or disrespected, end the trip, get somewhere safe and contact us immediately — that is a reason we remove people, and we do.

Where our driver is at fault for damage to your car, we contribute towards your insurance excess. The detail is in section 7 of our terms.

Want to drive with us?

We are always looking for careful, professional drivers who would rather be trusted with a customer’s own car than shuttle strangers around in theirs. Read what the job involves and apply on the driver page.